Privacy Policy

Expat GH Relocation Services Ltd ("Expat GH", "we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share and safeguard information when you visit our website or use our relocation services.

1. Who we are

Expat GH Relocation Services Ltd is a company registered in Ghana, with offices at Ndabaningi Sithole Road, Labone, Accra. We are the data controller for personal data collected through this website and our services. Contact us at info@expatgh.com.

2. What data we collect

We may collect the following categories of personal data:

• Contact information — name, email address, phone number
• Relocation details — nationality, move date, destination neighbourhood, service requirements
• Account data — email address and password hash for companion app accounts
• Usage data — pages visited, browser type, IP address (via standard server logs)
• Communications — enquiry messages submitted through our contact form

3. How we use your data

We use your data to:

• Respond to enquiries and provide relocation services
• Manage your companion app account and personalise your experience
• Send service updates and relevant communications (with your consent)
• Improve our website and services through analytics
• Comply with legal obligations

4. Legal basis for processing

We process your data on the following legal bases: contract performance (to deliver our relocation services), legitimate interests (to improve our services and respond to enquiries), and consent (for marketing communications, which you may withdraw at any time).

5. Data sharing

We do not sell your personal data. We may share it with trusted third-party service providers who assist us in delivering our services (e.g. cloud hosting, email delivery) under strict data processing agreements. We may share data with immigration authorities, schools, or other parties as required to fulfil your relocation services — always with your knowledge.

6. Data retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Enquiry data is retained for 2 years. Account data is retained until you request deletion.

7. Your rights

Depending on your jurisdiction, you may have the right to: access your personal data, correct inaccuracies, request deletion, object to processing, and data portability. To exercise any of these rights, contact us at info@expatgh.com.

8. Security

We use industry-standard security measures including encrypted connections (HTTPS), secure cloud infrastructure, and access controls to protect your data. No method of transmission over the internet is 100% secure; we take all reasonable precautions.

9. Cookies

Our website uses essential cookies required for functionality (e.g. session management). We do not currently use advertising or tracking cookies. You may disable cookies in your browser settings; this may affect some site functionality.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new "Last updated" date.

11. Contact

For any privacy-related questions or requests, contact:
Expat GH Relocation Services Ltd
Ndabaningi Sithole Road, Labone, Accra, Ghana
info@expatgh.com
(+233) 503 027 100